Customer Return Policy at AfroInStyle
At AfroInStyle, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your order, please review our return policy below:
1.0 Eligibility for Returns:
- You may be eligible for a return if you received a defective, damaged, or incorrect item, or if you are not satisfied with the product’s quality.
- Returns for reasons other than defects or damages may be accepted at the discretion of AfroInStyle.
2.0 Return Timeframe:
- Please initiate a return request within [30] days of receiving your order. Returns requested beyond this timeframe may not be accepted.
3.0 Return Authorization:
- To initiate a return, please contact our customer support team at returns@afroinstyle.com or through our online contact form. Provide your order details, reason for the return, and any supporting documentation (such as photos of the issue).
- Our team will review your request and provide you with further instructions on how to proceed with the return process.
4.0 Return Conditions:
- Items must be returned in their original condition, unused, and with all original tags and packaging intact.
- Any items that show signs of wear and tear, damage caused by the customer, or alteration may not be eligible for return.
5.0 Return Shipping:
- For returns due to defects, damages, or incorrect items, AfroInStyle will provide a prepaid shipping label or arrange for the item to be picked up at no additional cost to you.
- For returns for other reasons, the customer may be responsible for return shipping costs.
6.0 Refund or Exchange:
- Upon receiving and inspecting the returned item, AfroInStyle will process either a refund or an exchange, depending on the customer’s preference and product availability.
- Refunds will be issued to the original payment method used during the purchase.
7.0 Refund Processing Time:
- Please allow [10] business days for the refund to be processed and reflected in your account. The exact timeframe may vary depending on your payment provider.
8.0 Non-Returnable Items:
- Certain items may not be eligible for return due to hygiene reasons or their nature (e.g., earrings, intimate apparel). Please check the product description or contact our customer support team for clarification before making a purchase.
9.0 Customer Support:
- If you have any questions or need assistance with a return, please contact our customer support team at returns@afroinstyle.com. We are here to help you through the process.
Please note that our return policy may be subject to periodic updates. Any changes will be communicated on our website, and you will be notified of any significant modifications via email.
Thank you for choosing AfroInStyle. We value your satisfaction and aim to provide exceptional customer service for a seamless shopping experience.
