Shipping Policy for AfroInStyle Sellers

At AfroInStyle, we strive to provide a seamless and reliable shopping experience for our customers. As a seller on our marketplace, it is important to adhere to our shipping policy to ensure customer satisfaction. Please review and follow the guidelines below:
1.0 Processing Time:

  • Aim to process and fulfill orders within [2] business days of receiving payment confirmation.
  • Promptly communicate with customers in the event of any delays or issues regarding order processing.

2.0 Shipping Methods:

  • Select shipping methods that offer tracking and delivery confirmation to ensure transparency and reliability.
  • Provide customers with various shipping options, such as standard, expedited, or international shipping, whenever possible.

3.0 Shipping Costs:

  • Clearly specify the shipping costs for each product or product category in your listings.
  • If applicable, clearly communicate any additional charges such as customs fees or taxes that may be incurred during international shipping.

4.0 Packaging:

  • Ensure that products are securely packaged to prevent damage during transit.
  • Use appropriate packaging materials to protect fragile items.
  • Consider using eco-friendly and sustainable packaging options whenever possible.

5.0 Order Tracking:

  • Provide customers with tracking information as soon as it becomes available.
  • Regularly update customers on the status of their shipments and address any inquiries promptly.

6.0 Returns and Exchanges:

  • Clearly outline your return and exchange policy to customers, including any specific conditions or timeframes for returns.
  • Respond to return or exchange requests promptly and in accordance with our marketplace policies.

7.0 International Shipping:

  • Familiarize yourself with international shipping regulations and customs requirements for the countries you ship to.
  • Clearly communicate any potential delays or additional charges that customers may incur due to customs processes.

8.0 Communication:

  • Maintain open and clear communication with customers regarding their orders, shipping updates, and any potential issues that may arise.
  • Respond to customer inquiries and concerns promptly and professionally.

Please note that failure to comply with our shipping policy may result in account restrictions or removal from the AfroInStyle marketplace. It is essential to provide a reliable and positive shipping experience for our customers, as it contributes to our overall reputation as a trusted platform.

If you have any questions or need further assistance regarding our shipping policy, please reach out to our seller support team at sellersupport@afroinstyle.com.

Thank you for being a valued seller on AfroInStyle. Together, we can create a seamless and enjoyable shopping experience for our customers while celebrating African craftsmanship and creativity